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    RESULTS INTERNATIONAL
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    Results International

    7170 Warden Ave., Unit #18
    Markham ON L3R 8B4

    Office: 1 800 550 1664
    Fax: (905) 940-4434

    Home > Your Needs > CRM Services by Module >Performance Management

    Results International
    1 800 550 1664

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    CRM Services by Module
    Performance Management Partner & Channel Relationship Management
    Online Meetings Sales & Opportunity Management
    iQuote Quotation Management Enterprise Marketing
    Vendor Management Contact Center & Customer Service
    CRM Integration with Existing Systems Contact Management

     

     

     

     

     

     

    Performance Management

    Gain real insight into your organization.

    Actionable reports are essential to drive performance and provide customers with the responsiveness required to keep them out of the waiting arms of your competition.

    Today's static reports often produce limited visibility and insight. Managers demand that reporting processes are flexible and provide the real time drill down capability to give the real story behind the reports.

    Results International answers the challenge with reporting tools and templates that:

    • Integrate with your existing systems

    • Help decision-makers gain a broader perspective on the business

    • Better analyze the operational data
    Workforce Analytics
    • Improve Employee Productivity - Identify the activities of top performers, with powerful activity reports, and duplicate best practices across the organization.

    • Reduce employee turn over costs - Identify top performers and hard workers who are likely being recruited by competitors, and reduce recruiting and involuntary termination costs.

    • Easily respond to workforce reporting expectations - Improve the quality of compliance reports while reducing costs and time required to filter the data.
    Sales Analytics
    • Sales Activity Analytics- Identify and understand sales trends, uncover hidden issues, improve sales quota and performance accuracy, increase close rates, optimize revenue through better cross-selling and up-selling.

    • Sales Revenue Analytics-Track quotations, invoicing, and revenue; identify future customer sales potential; and proactively manage sales steps, sales performance gaps and other optimization factors.
    Customer Service Analytics
    • Improve Customer Service Performance - Identify and manage parameters that will reduce service costs while streamlining processes.

    • Service and Delivery Analytics - Gain insight into how training and incentives impact agent performance, improve incident-to-issue resolution rates and measure service costs by customer, product and other key parameters.
    Marketing Analytics
    • Campaign Performance Analytics-Track and measure campaign effectiveness in real time, understand factors that drive campaign results and lead conversion rates, and compare individual campaign results to target metrics.

    • Extend Financial Analysis-Include traditional financial reporting, pre and post sales analytics that are normally difficult to obtain.

    • Customer Preference Analysis-Provide your marketing team with comprehensive -real-time visibility of customer request for quote preferences, purchase trends, and profitability.

    • Customer Profile Analytics-Gain insight and prioritize customer profiles that help you to develop valuable customer and
      prospect relationships.
     
     
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